Support

What can we help you with today?

Support to Mage Networks clients is available via phone and email Monday – Friday 8:00 AM – 8:00 PM

Frequently Asked Questions

Absolutely. We recently completed a test in a heavily treed area with great success. Our system works well in trees because the units are kept relatively close to one another, and we have options to go through, around, and under trees to avoid being affected by blocking of leaves and foliage. See our recent blog regarding a treed area.

Each MagiNode™ takes 1 – 2 hours to deploy. Depending on the scale of the network, it could be a few days or a few weeks to fully deploy.

The overall Internet access solution works best when MagiNet™ is combined with fibre. MagiNet™ can use the existing fibre to create extended wireless networks to reach previously unreached areas. Furthermore, it can speed the deployment of areas not being reached as the fibre is being rolled out. With the 1 Gbps capabilities of the Data Pipelines this extension is done at a fraction of the cost of fibre and provides Internet to homes at speeds that are competitive with fibre. As a result, people living outside the fibre ring would still be provided with very high quality Internet speeds (100 Mbps, or more on request and at an extra cost).

Yes. In fact, wireless services are more secure than wired (not common knowledge, but our founder collaborated with CSIS on past projects and knows this first hand.)

Mage Networks has recently upgraded the capacity of its Data Pipeline to 1 Gbps. However, the maximum data rate achievable is only the start of the story. The real question is how much data rate can you get at 7 pm when every home in your neighborhood is watching multiple Netflix streams? This is controlled by how over-subscribed your network is. Over-subscription represents the actual amount of bandwidth available to be shared by multiple simultaneous users. Ratios of 70:1 have been reported. MagiNet™ can be designed to economically support over-subscription ratios of 4 or 5 : 1.

Yes. It may cost a little more, but if you have any neighbours within a couple of kilometers who also want service, this will reduce the cost per person.

Yes. Talk to us, and we can design this for you.

We use the 2.4 GHz unlicensed band to provide access points for wireless devices and the 5 GHz and 60 GHz unlicensed bands to communicate between our nodes.

We currently use Ubiquiti hardware which we flash with our own firmware. However, the firmware could be flashed on any other company’s product as long as it is allowed. In the future we will be porting our firmware to other types of devices. Right now, Ubiquiti was chosen because the company allows users to flash their own firmware, and they have a wide range of devices that would help us accomplish all the functions we needed to accomplish.

If you tried to use Ubiquti’s mesh radio capability, their hardware would still require a lot of complex configuring, and even then it would not do what Mage’s does. Their mesh radios are not designed to do multiple hops. This is because they aren’t designed to handle a large number of units, they are mostly used to provide extensions of range or are made for indoor applications.

We use the WiFi physical layer and the MAC (media access control) layer just as any other WiFi system. We aren’t designing our own radios here, i.e. this is not something proprietary that will be finicky and easily prone to failure. We aren’t reinventing the wheel; what we are doing is improving greatly on the existing meshing capabilities of WiFi, to make it robust enough and scalable enough to build the type of networks we are designing.

You can power then from A/C, from batteries, or from solar panels with battery backup. The units consume 2.5 Watts each so the size of the solar panel required is quite reasonable.

The bandwidth feed is supplied by the ISP, who must pay for that bandwidth, just in the same way they’re doing now to supply bandwidth to their towers.

The revenue sharing (or co-investment) covers the use of the data pipeline, without the ISP paying for the investment for the data pipeline.

Our data pipeline is capable of 1 Gbps in speed. Its capacity is 1 Gbps times the number of pipelines. Depending on the topography, you can put a number of data pipelines into a given area, and you can use this to increase capacity. For instance, in areas of rough terrain or trees, you could actually put in several data pipelines, as the trees/rugged terrain create the isolation needed to prevent interference. Buildings and homes can also be used to create the necessary isolation.

Any endpoint protocols are possible, as we do not control these. There are no restrictions.

Our technology works like this: simply install it, and forget it. The radios we use are doing very simple functions that are well within their capabilities. The more challenging world you’re living in now, having to climb up and hang onto towers, is behind you.

Yes, wireless, and MagiNet(TM) specifically, is the only way to feasibly achieve this goal, in combination with a solid fiber backbone. Wireless technologies are also advancing quite fast as evidenced by the factor of 20 improvement in speeds that we obtained by incorporating new wireless technologies in MagiNet™. In future, direct optical technologies will achieve wireless/cableless/fiberless data rates that are similar to fibre.

We can tell you that it does solve the problem; it has taken years of know-how and testing for us to achieve it. We would be happy to let you try the equipment to see for yourself.